Raquel de Queiroz Jewelry & Accessories is committed to offering high-quality products and ensuring customer satisfaction. This Return & Exchange Policy outlines the conditions for returns, exchanges, and refunds for purchases made through raqueldequeiroz.com.
By placing an order on our website, you acknowledge and agree to the terms described below.
Returns and Right of Withdrawal
For customers located in the European Union, you have the right to cancel your purchase and return the product within 14 calendar days of receiving your order, without providing a reason.
For customers located outside the European Union, including the United States, we voluntarily offer a return period of up to 14 calendar days after delivery.
To qualify for a return, the product must be:
Unused and in its original condition;
Returned in its original packaging;
Accompanied by all accessories, certificates, tags, and complimentary items included with the purchase;
Accompanied by proof of purchase or order confirmation.
Once the returned item has been received and inspected, a refund will be processed using the original payment method.
Manufacturing Defects
If your product has a manufacturing defect, please contact us within 90 days of receiving your order.
After receiving the item for inspection, we will evaluate the reported issue.
If a manufacturing defect is confirmed, you may choose one of the following options:
A replacement of the same product, subject to availability;
Store credit for future purchases;
A full refund of the purchase price.
The following situations are not considered manufacturing defects:
Damage caused by improper use;
Breakage resulting from impacts, drops, or accidents;
Oxidation caused by improper storage or contact with chemicals;
Natural wear and tear resulting from regular use.
Exchanges for Style, Color, or Personal Preference
If you would like to exchange a product for another style, color, or simply due to personal preference, you may request an exchange within 30 calendar days of receiving your order.
To be eligible, the product must:
Show no signs of use;
Be in perfect condition;
Include its original packaging, tags, certificates, and accessories.
Return shipping costs for exchanges based on personal preference may be the responsibility of the customer unless otherwise stated in a promotional campaign.
Any price difference between products will be charged or refunded accordingly.
Non-Returnable and Non-Exchangeable Items
The following items are not eligible for return or exchange:
Products showing signs of misuse or excessive wear;
Products damaged by the customer;
Custom-made, personalized, or made-to-order items, except in cases of manufacturing defects;
Products returned without prior authorization from our customer service team.
How to Request a Return or Exchange
To request a return or exchange, please contact our customer service team and provide:
Full name;
Order number;
Reason for the request;
Photographs of the product when applicable.
Once your request has been reviewed, we will provide instructions for returning the item.
Refunds
Approved refunds will be issued using the original payment method whenever possible.
Credit Card Payments: refunds will be processed through the card issuer, and processing times may vary depending on the financial institution.
Bank Transfers and Other Payment Methods: refunds will be issued to the original payment account whenever possible.
Refunds are processed only after the returned product has been received and inspected.
International Orders, Customs, and Duties
Customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges imposed by their local authorities.
Shipping fees, customs duties, and taxes are generally non-refundable unless required by applicable law.
If a package is refused by the customer or returned due to unpaid customs fees, any refund may be reduced by shipping and return handling costs incurred by the company.
Contact Information
If you have any questions regarding this Return & Exchange Policy, please contact us:
Business Name: Raquel de Queiroz Jewelry & Accessories
Registration Number (CNPJ): 27.708.097/0001-48
Phone/WhatsApp: +55 11 96320-1680
Email: [email protected]
Website: raqueldequeiroz.com
Last Updated: June 1, 2026.
